Amazon Q Enterprise, now typically out there, helps enhance workforce productiveness with generative AI

At AWS re:Invent 2023, we previewed Amazon Q Enterprise, a generative synthetic intelligence (generative AI)–powered assistant that may reply questions, present summaries, generate content material, and securely full duties primarily based on knowledge and knowledge in your enterprise methods.

With Amazon Q Enterprise, you’ll be able to deploy a safe, personal, generative AI assistant that empowers your group’s customers to be extra inventive, data-driven, environment friendly, ready, and productive. In the course of the preview, we heard a lot of buyer suggestions and used that suggestions to prioritize our enhancements to the service.

Right this moment, we’re asserting the overall availability of Amazon Q Enterprise with many new options, together with customized plugins, and a preview of Amazon Q Apps, generative AI–powered personalized and sharable functions utilizing pure language in a single step to your group.

On this weblog put up, I’ll briefly introduce the important thing options of Amazon Q Enterprise with the brand new options now out there and check out the options of Amazon Q Apps. Let’s get began!

Introducing Amazon Q Enterprise
Amazon Q Enterprise connects seamlessly to over 40 fashionable enterprise knowledge sources and shops doc and permission info, together with Amazon Easy Storage Service (Amazon S3), Microsoft 365, and Salesforce. It ensures that you just entry content material securely with current credentials utilizing single sign-on, based on your permissions, and in addition contains enterprise-level entry controls.

Amazon Q Enterprise makes it straightforward for customers to get solutions to questions like firm insurance policies, merchandise, enterprise outcomes, or code, utilizing its web-based chat assistant. You possibly can level Amazon Q Enterprise at your enterprise knowledge repositories, and it’ll search throughout all knowledge, summarize logically, analyze developments, and have interaction in dialog with customers.

With Amazon Q Enterprise, you’ll be able to construct safe and personal generative AI assistants with enterprise-grade entry controls at scale. You may as well use administrative guardrails, doc enrichment, and relevance tuning to customise and management responses which can be constant along with your firm’s pointers.

Listed here are the important thing options of Amazon Q Enterprise with new options now out there:

Finish-user internet expertise
With the built-in internet expertise, you’ll be able to ask a query, obtain a response, after which ask follow-up questions and add new info with in-text supply citations whereas preserving the context from the earlier reply. You possibly can solely get a response from knowledge sources that you’ve got entry to.

With basic availability, we’re introducing a brand new content material creation mode within the internet expertise. On this mode, Amazon Q Enterprise doesn’t use or entry the enterprise content material however as a substitute makes use of generative AI fashions constructed into Amazon Q Enterprise for inventive use instances reminiscent of summarization of responses and crafting personalised emails. To make use of the content material creation mode, you’ll be able to flip off Reply from accepted sources within the dialog settings.

To study extra, go to Utilizing an Amazon Q Enterprise internet expertise and Customizing an Amazon Q Enterprise internet expertise within the AWS documentation.

Pre-built knowledge connectors and plugins
You possibly can join, index, and sync your enterprise knowledge utilizing over 40 pre-built knowledge connectors or an Amazon Kendra retriever, in addition to internet crawling or importing your paperwork immediately.

Amazon Q Enterprise ingests content material utilizing a built-in semantic doc retriever. It additionally retrieves and respects permission info reminiscent of entry management lists (ACLs) to permit it to handle entry to the info after retrieval. When the info is ingested, your knowledge is secured with the Service-managed key of AWS Key Administration Service (AWS KMS).

You possibly can configure plugins to carry out actions in enterprise methods, together with Jira, Salesforce, ServiceNow, and Zendesk. Customers can create a Jira problem or a Salesforce case whereas chatting within the chat assistant. You may as well deploy a Microsoft Groups gateway or a Slack gateway to make use of an Amazon Q Enterprise assistant in your groups or channels.

With basic availability, you’ll be able to construct customized plugins to connect with any third-party software by way of APIs in order that customers can use pure language prompts to carry out actions reminiscent of submitting time-off requests or sending assembly invitations immediately by way of Amazon Q Enterprise assistant. Customers may also search real-time knowledge, reminiscent of time-off balances, scheduled conferences, and extra.

If you select Customized plugin, you’ll be able to outline an OpenAPI schema to attach your third-party software. You possibly can add the OpenAPI schema to Amazon S3 or copy it to the Amazon Q Enterprise console in-line schema editor suitable with the Swagger OpenAPI specification.

To study extra, go to Knowledge supply connectors and Configure plugins within the AWS documentation.

Admin management and guardrails
You possibly can configure world controls to present customers the choice to both generate giant language mannequin (LLM)-only responses or generate responses from related knowledge sources. You possibly can specify whether or not all chat responses can be generated utilizing solely enterprise knowledge or whether or not your software may also use its underlying LLM to generate responses when it may well’t discover solutions in your enterprise knowledge. You may as well block particular phrases.

With topic-level controls, you’ll be able to specify restricted matters and configure habits guidelines in response to the matters, reminiscent of answering utilizing enterprise knowledge or blocking utterly.

To study extra, go to Admin management and guardrails within the AWS documentation.

You possibly can alter doc metadata or attributes and content material through the doc ingestion course of by configuring fundamental logic to specify a metadata discipline title, choose a situation, and enter or choose a price and goal actions, reminiscent of replace or delete. You may as well use AWS Lambda capabilities to control doc fields and content material, reminiscent of utilizing optical character recognition (OCR) to extract textual content from photographs.

To study extra, go to Doc attributes and kinds in Amazon Q Enterprise and Doc enrichment in Amazon Q Enterprise within the AWS documentation.

Enhanced enterprise-grade safety and administration
Beginning April 30, you have to to make use of AWS IAM Identification Middle for person identification administration of all new functions somewhat than utilizing the legacy identification administration. You possibly can securely join your workforce to Amazon Q Enterprise functions both within the internet expertise or your individual interface.

You may as well centrally handle workforce entry utilizing IAM Identification Middle alongside your current IAM roles and insurance policies. Because the variety of your accounts scales, IAM Identification Middle provides you the choice to make use of it as a single place to handle person entry to all of your functions. To study extra, go to Organising Amazon Q Enterprise with IAM Identification Middle within the AWS documentation.

At basic availability, Amazon Q Enterprise is now built-in with varied AWS providers to securely join and retailer the info and simply deploy and observe entry logs.

You should utilize AWS PrivateLink to entry Amazon Q Enterprise securely in your Amazon Digital Non-public Cloud (Amazon VPC) setting utilizing a VPC endpoint. You should utilize the Amazon Q Enterprise template for AWS CloudFormation to simply automate the creation and provisioning of infrastructure sources. You may as well use AWS CloudTrail to report actions taken by a person, function, or AWS service in Amazon Q Enterprise.

Additionally, we assist Federal Info Processing Requirements (FIPS) endpoints, primarily based on america and Canadian authorities requirements and safety necessities for cryptographic modules that shield delicate info.

To study extra, go to Safety in Amazon Q Enterprise and Monitoring Amazon Q Enterprise within the AWS documentation.

Construct and share apps with new Amazon Q Apps (preview)
Right this moment we’re asserting the preview of Amazon Q Apps, a brand new functionality inside Amazon Q Enterprise to your group’s customers to simply and rapidly create generative AI-powered apps primarily based on firm knowledge, with out requiring any prior coding expertise.

With Amazon Q Apps, customers merely describe the app they need, in pure language, or they’ll take an current dialog the place Amazon Q Enterprise helped them remedy an issue. With just a few clicks, Amazon Q Enterprise will immediately generate an app that accomplishes their desired activity that may be simply shared throughout their group.

If you’re accustomed to PartyRock, you’ll be able to simply use this code-free builder with the additional advantage of connecting it to your enterprise knowledge already with Amazon Q Enterprise.

To create a brand new Amazon Q App, select Apps in your internet expertise and enter a easy textual content expression for a activity within the enter field. You possibly can check out samples, reminiscent of a content material creator, interview query generator, assembly observe summarizer, and grammar checker.

I’ll make a doc assistant to evaluate and proper a doc utilizing the next immediate:

You’re a skilled editor tasked with reviewing and correcting a doc for grammatical errors, spelling errors, and inconsistencies in type and tone. Given a file, your aim is to advocate adjustments to make sure that the doc adheres to the best requirements of writing whereas preserving the creator’s unique intent and that means. You must present a numbered record for all steered revisions and the supporting purpose.

If you select the Generate button, a doc modifying assistant app can be robotically generated with two playing cards—one to add a doc file as an enter and one other textual content output card that offers edit strategies.

If you select the Add card button, you’ll be able to add extra playing cards, reminiscent of a person enter, textual content output, file add, or pre-configured plugin by your administrator. If you wish to create a Jira ticket to request publishing a put up within the company weblog channel as an creator, you’ll be able to add a Jira Plugin with the results of edited strategies from the uploaded file.

As soon as you might be able to share the app, select the Publish button. You possibly can securely share this app to your group’s catalog for others to make use of, enhancing productiveness. Your colleagues can select shared apps, modify them, and publish their very own variations to the organizational catalog as a substitute of ranging from scratch.

Select Library to see the entire printed Amazon Q Apps. You possibly can search the catalog by labels and open your favourite apps.

Amazon Q Apps inherit sturdy safety and governance controls from Amazon Q Enterprise, together with person authentication and entry controls, which empower organizations to securely share apps throughout capabilities that warrant ruled collaboration and innovation.

Within the administrator console, you’ll be able to see your Amazon Q Apps and management or take away them from the library.

To study extra, go to Amazon Q Apps within the AWS documentation.

Now out there
Amazon Q Enterprise is mostly out there as we speak within the US East (N. Virginia) and US West (Oregon) Areas. We’re launching two pricing subscription choices.

The Amazon Q Enterprise Lite ($3/person/month) subscription offers customers entry to the essential performance of Amazon Q Enterprise.

The Amazon Enterprise Professional ($20/person/month) subscription will get customers entry to all options of Amazon Q Enterprise, in addition to Amazon Q Apps (preview) and Amazon Q in QuickSight (Reader Professional), which boosts enterprise analyst and enterprise person productiveness utilizing generative enterprise intelligence capabilities.

You should utilize the free trial (50 customers for 60 days) to experiment with Amazon Q Enterprise. For extra details about pricing choices, go to Amazon Q Enterprise Plan web page.

To study extra about Amazon Q Enterprise, you’ll be able to research Amazon Q Enterprise Getting Began, a free, self-paced digital course on AWS Talent Builder and Amazon Q Developer Middle to get extra pattern codes.

Give it a attempt within the Amazon Q Enterprise console as we speak! For extra info, go to the Amazon Q Enterprise product web page and the Consumer Information within the AWS documentation. Present suggestions to AWS re:Put up for Amazon Q or by way of your common AWS assist contacts.

— Channy